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FAQ

General Information

What are the processing and shipping times?

Our standard delivery time is within 5 working days + delivery by GLS courier within 24/48 hours. To speed up the timing you can select the urgency option when ordering. For more information, please read Timing and Shipping for full details.

What is the URGENCY option?

The urgency option requires the processing of the product within 24/48 hours + shipping by GLS courier within 24/48 hours.

What is the difference between mixed stickers or complete collections?

The option mixed stickers implies the exchange for the completion of the albums, the option in the complete collection instead does not include the exchange, each album will receive a box with inside all the packets of stickers to complete it.

What is the PLASTIC COVER option?

A plastic film is added on the cover that protects the album.

What is pro service option?

With PRO SERVICE we do a control of your project

we check that:

the backgrounds cover the pages in full;

the texts do not leave the area and are therefore 100% visible;

stickers, texts and images do not overlap;

the resolution is suitable for printing and if it is not sufficient we try to improve it if possible;

If during the check we have any doubts we will contact you.

We do not check grammatical errors

What is the option THICK ADHESIVE PAPER?

The standard adhesive paper is 85 gr front/85 gr back, with this option we will use adhesive paper 125/85 gr

Can I reorder the product?

You can do this whenever you want, provided that your project is still on the application.

Leaving the project on the platform has no cost to the user.

How many copies can I order?

You can order as many copies as you like, but they must belong to the same project.

Can I order more projects at the same time?

No, you can only order one project at a time, to order more project typein chat or call

How long until my project is cancelled?

The project is cancelled after 90 days from the last modification.

You will receive email alerts before your material is deleted.

Click on this link for more information.

How to make numbering stickers?

The numbering of the stickers is automatically entered by the system.

Also on the back of the stickers in addition to the number will be inserted the title of the album.

Can I upload and use any image?

The author of the publication (the registered user) is the only responsible for the images and texts he uses and must have rights to do so.

By uploading a text, a graphic file or an image file, you implicitly confirm that you have the ownership and or have received the authorization of use by the owner removing Mye srl from any liability.

Project realization

How to make an album in simple mode?

You can watch this tutorial, which will show you how to make your album.

How to make an album in advanced mode?

You can watch this tutorial, which will show you how to make your album.

What are the album sizes?

The format of our standard album is:

22.7x 31.5 cm ( finished album format)

22.95 x32 cm ( album format with abundance)

What are the the stickers size?

There are 2 sizes of stickers : 5.5x8 cm and 5 x7 cm

What is the ideal resolution for photos?

Resolution for inserted photos as background

22,7×31,5 cm  300 dpi o 2681×3720 px(for file without abundance)

22,95×32 cm 300 dpi o 2711×3780 px(for file with abundance)

Resolution for photos inserted as stickers

5,5×8 cm a 300 dpi o 650×945 px

5×7 cm a 300 dpi o 591×827 px

Order, payment and pricing

How much does my project cost?

Link of the pricing page to simulate the price of your project.

For  quotes please fill out this form.

How to order the project?

You have to click on the cart symbol and follow the steps indicated, all fields are mandatory.

For more information see:

tutorial (simple mode)

tutorial (advanced mode)

Application tutorial

The stickers that stick to the heart

The stickers that stick to the heart

The stickers that stick to the heart